Privacy Policy

Welcome to EggApp India ("EggApp", "we", "our", or "us"). We operate the EggApp India mobile application (the "App"), available on Android via Google Play Store.

EggApp India is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App to order fresh eggs and related products.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our App.

2.1 Information You Provide to Us

• Full name and contact details (phone number, email address)
• Delivery address and location details
• Account login credentials
• Payment information (processed securely via third-party gateways)
• Order history and preferences
• Customer support communications

2.2 Information Collected Automatically

• Device information: device type, OS version, unique identifiers
• Usage data: pages visited, features used, time and date of activity
• Location data: GPS-based (with your permission) to enable delivery
• Log data: IP address, browser type, crash reports
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Payment processors (Razorpay, Paytm, UPI) — transaction confirmation only
• Social login providers (e.g., Google) — name, email, profile photo

We use the information we collect for the following purposes:

• To create and manage your account
• To process and fulfill your egg and product orders
• To facilitate delivery tracking and real-time communication
• To process payments and send transaction receipts
• To send order updates, notifications, and promotional offers (with your consent)
• To improve our App, services, and user experience
• To respond to customer support queries
• To comply with applicable Indian laws and regulations
• To detect, investigate, and prevent fraudulent or unauthorized activity

We do not sell your personal data. We may share your information only in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers (delivery partners, payment gateways, cloud hosting, analytics) who are contractually bound to protect your data.

4.2 Delivery Partners

Your name, address, and contact number may be shared with our delivery personnel solely to complete your order.

4.3 Legal Requirements

We may disclose your information if required by applicable law, court order, or government authority, or to protect the rights, property, or safety of EggApp India, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, who will remain bound by this Privacy Policy.

Your data is stored on secure servers located in India. We implement industry-standard measures to protect your personal information:

• SSL/TLS encryption for all data in transit
• Access controls and multi-factor authentication
• Regular security audits and vulnerability assessments
• Secure, encrypted storage for all sensitive data

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as necessary to provide our services. You may request deletion of your account and associated data at any time by contacting us.

Certain data may be retained longer as required by Indian law — for example, financial records under the Companies Act, and GST records as mandated by tax authorities.

Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request erasure of your personal data, subject to legal obligations
• Objection: Opt out of marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Withdraw Consent: Disable location or notifications via your device settings at any time

To exercise any of these rights, please contact us using the details in Section 11.

EggApp India is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will take prompt steps to delete such information.

Our App may contain links to third-party websites, payment gateways, or services. We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any external services before providing them with your personal information.

EggApp India may request the following permissions on your device:

All permissions are optional where technically feasible. Disabling them may limit certain App features.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:

We reserve the right to update this Privacy Policy at any time. We will notify you of any significant changes via the App or email.

Your continued use of EggApp India after such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.